Return and Refund Policy

At KW Farms Hay Co., we take pride in providing premium-quality hay. 

Because hay is a natural product, there can occasionally be variations. 

Our goal is to make sure you’re satisfied with your purchase, while keeping our policy fair and practical.

• If you come across any bales that don’t meet expectations, simply set them aside and contact us.
   
• We will offer you the choice of a refund, credit, or replacement bales.
   

• If your box arrives damaged or unsatisfactory, please contact us within 7 days of delivery with photos so we can make it right.
   
• Depending on the situation, we may offer:
   
  • A replacement box (if product was damaged in transit)
     
  • A partial or full refund
     
  • A credit toward your next order
     

• Because hay is a perishable product, we cannot accept returns once it has left your possession.
   
• Refunds or replacements cannot be issued if hay has been stored improperly (e.g., left outside in rain, exposed to moisture, or kept beyond a reasonable time before use).
   
• Decisions will be made in good faith, but final determination rests with KW Farms Hay Co.
   

Please email us at Shaina@KWFarmsHayCo.com within the stated timeframes, including your order number, description of the issue, and photos if applicable. We’ll respond quickly to resolve the matter.